Category: Work

So Long And Thanks For All The Fish

To my colleagues and friends at Merck and on the Internet,

Due to a corporate realignment, my last day with Merck is the 9th of May.  I thought I’d take a few minutes to reflect on my career at Merck.  In the over sixteen years at the company, I have grown, both professionally as well as personally.  To those who are reading this blog post, whose paths have crossed with mine in real life, there is no doubt that I learned at least one thing from you.  When I started at Merck I was a mere twenty six years old and realized that there is a lot to be learned.  Starting at the old Technology Support Center (TSC) I got to meet some great people who have become more than co-workers, but friends as well.  Working at Merck has been a truly wonderful experience for me.  Professionally, I learned so many great skills.  I learned about proper help desk methodologies in an industry that was still young and developing.  I’ll never forget the “tap taps” I’d get from Cathy Wilson when I misclassified a ticket in Vantive.  Who can ever forget the evening staff meetings after working a long 8 or 10 hour shift?  Merck was not always about work.  I remember playing indoor golf or video games as part of our weekly team building events.  The beeps of the SYMON board when the queue got high will forever be ingrained in my brain as well as how quiet the phones got on September 11, 2001.  Christmas at the help desk was always a fun time.  We had the support team of Cohen and Bernstein (yes, it does sound like a law firm) waiting for the phone to ring.  This gave us practice for Y2K when absolutely nothing happened and I mean nothing.  I think we were on “ready” for 90 minutes before a call came in and it was a minor issue with some obscure Oracle database in China.

I developed so many new skills and found ways to make good ideas better.  I remember how David Wilson‘s Techtionary (aka “technical dictionary”) was a giant, 100 page Word document that was printed out every few weeks.  Oh, how I would frantically flip through that thing to find out what app the customer/client/end-user was calling about just so that I can sound reassuring on the phone that I knew what they were talking about.  I then made it easier by introducing the new Techtionary and as a result, my skills in MS Access, IIS, Oracle (and thanks to Jason Victor‘s expertise), JSP grew.  I admit, that it was one of my greatest “claims to fame” at Merck.  Yes, at this point I was still not known as the “Outlook guy.”

Not all of my development at Merck was technical.  There were a lot of personal growth and “new chapters” in my life.  In 2005 I took a major leap of faith and bought my first home (well, a condo) and went through all the stress of construction delays, lawyers, inspections, mortgage approvals, etc.  In April 2006, I became true to myself, my family and my co-workers and told them I am gay (see my post about that here).  Thanks to a supportive family, friends and co-workers, this opened up a whole new world for me and I embraced my true self wholeheartedly.  With the encouragement of my family and my best friend Neil, who is like a brother to me, I became a member of GLEAM, legacy Merck’s LGBT employee resource group.  This opened up a whole new world of Merck people in my life.  I got the opportunity to get out of my “IT silo” at Merck and work with other people from the business side of the company.  As a result of this, I made some new friends like Shari Johnson, Brian Bernstein (no relation), Eric Thalasinos (via Schering), Dean Hancock, Kar-Chan (Casey) Choong, Alex Kelly, Rachel Feller and countless others.  Thinking to myself that GLEAM’S web site could use some work, I decided to run in a contested election for the Technology Chair.  To my complete surprise, I won the election and became a member of their Steering Committee.  It was the only time I ever won a contested election.

2005 was also an interesting year in my Merck career.  I remember getting a call from Lorraine DeBrodi on Valentine’s Day.  I knew something important was going on because a director never calls me, much less at home on a weekend.  Apparently a VIP was having a remote connectivity issue.  This led to the establishment of the Expert Help Desk (EHD).  Without so much as an interview, thus began my second job at Merck.  Being a founding member of the EHD brought new challenges and new experiences.  I now wasn’t so tied to phone metrics and was afforded the flexibility to be on new and interesting projects.  I handled the tough tickets and got those we could not resolve to the right folks who could.  I got to interview people for the first time.  This was new for me, after all, I have had lots of experience being the “interviewee.”  My role at the EHD allowed for some personal growth and adventure as well.  I flew by myself for the first time and it was an international trip to Canada.  I got to provide in-person EHD support to the Australia help desk located at Ajilon in Montréal.

I would be remiss if I didn’t mention Schering-Plough.  While I am considered a legacy Merck employee, my career started at Schering-Plough, first in Union and then in Kenilworth as an intern doing deskside support.  The merger was an interesting and exciting time for me.  Despite the world becoming smaller with the Internet and social networking, seeing “long lost” Schering colleagues was a bit like a high school reunion.  I don’t know what they got in the water over at S-P, but I swear none of them aged in the intervening years.  This merger gave me the opportunity to be involved in integration activities.  I got to be part of “day 1” hyper care support.  I remember needing to test “Merck Today” with a corporate vice-president to see if it worked with people at various levels of the company but I was a little afraid to “annoy” a VP with a “friend request.”  Luckily George Llado was sitting next to me and I got to “annoy” him with my friend request.  The merger also allowed me to take my first trip to Mexico and meet some truly wonderful, dedicated and hardworking analysts of the Americas Help Desk (AHD).  I had the opportunity to provide integration support for when the AHD started providing support for our new co-workers from Schering-Plough.

The merger afforded me the opportunity to work with new colleagues from the Rainbow Alliance Network (RAN), Schering’s LGBT employee resource group.  Due to my role as Technology Chair, I got to work on integration activities as we merged GLEAM and RAN to form the Merck Rainbow Alliance (MRA).  A new web site was created using SharePoint which allowed for prospective members to electronically join the group, plus each chapter got its own web site which allowed for more member engagement.  Eventually I would go on to be the New Jersey co-chair of the group, which allowed me to have new opportunities.  I got to learn leadership skills, organization, and planning.  I got to meet new colleagues from other companies and industries thanks to participating in the Out & Equal Workplace Summit in Los Angeles, Dallas, Baltimore and Minneapolis.

The merger brought new management for the Expert Help Desk with Mike Landsman.  His new way of doing things lead to a more engaged and cohesive group.  The mix of Merck and Schering cultures had a good synergy that made our team a successful one.  As we moved away from Expert Services and the Hands on Helpdesk, I got a new job (again without so much as an interview) as I learned Service Management.  My role evolved from being an incident manager, to a problem manager.  This is where my ITIL certification and Six Sigma Yellow Belt training really came into play.  I got to learn how to find solutions to prevent them from happening in the first place, sort of like putting out the fires before the first spark.  I got to learn a new way of thinking and analyzing and as result; my skills with PivotTables have never been stronger.

As I look back at my career at Merck, I also look forward.  No one can predict the future.  Who knows, perhaps my path will someday intersect with Merck again.  My Merck experience has truly been a wonderful time in my life.  I know there are lots of people I didn’t mention who have been so influential in my Merck career, but they’re playing the music and it’s time for me to get off the stage.  I have often wondered what I would write, when the time came for Merck and I to part ways, though Markella Saliaris mentioned it first and wrote about it in her own farewell statement, the video below pretty much is how I feel.  Be positive!  Always look on the bright side of life!  Most importantly, be well.

Contact me at mbernste at gmail dot com
LinkedIn:  http://www.linkedin.com/in/michaelbernstein72/

Out & Equal 2012 Trip Report

October 29-November 2, 2012

    From October 29-November 2 I attended the Out & Equal Workplace Summit in Baltimore, Maryland at the Baltimore convention center. Despite hurricane Sandy the summit proceeded with a modified schedule. Approximately 2,000 people were able to attend under these circumstances.

    On October 29th I attended Merck Safe Space “train the trainer” training conducted by Reese Levine. The training covered the history of the Merck Safe Space program and what it is about as well as how to provide training and education on Merck’s Safe Space program to other organizations within Merck.

    Day 1 of the Summit on October 30th was modified due to the weather. We had an opening plenary lunch. The keynote speaker of that day was Harry van Dorenmalen who is the Chairman of IBM Europe. The main point in his speech is that every moment is a moment to speak out for equality and said that we should consider that “good policy isn’t just paying lip service; culture is something you do when no one is looking.” After the plenary in lieu of the regularly scheduled workshops they had moderated discussions. I attended an Employee Resource Group (ERG) discussion that discussed the strengths and weaknesses of individual ERGs at various companies. With the MRA one of our strengths is community engagement (AIDS Walk, Garden State Equality, etc.) where one of our opportunities for improvement is in the area of membership engagement.

    Wednesday’s first workshop was entitled, “A Rainbow of Generations: Career Strategies for Different GLBT Generations.” The workshop focused on overcoming the differences between generations and the typical stereotype each generation (baby boomer, generation x, generation y, millennial). The panel of speakers was from Dow Chemical and Ernst & Young. The speakers first covered the topics of how the different generations work. The “older” generations (baby boomer, x) usually pick up the phone while the “younger” generations use texting, e-mail and IM, even if the person they were conversing with is sitting right next to them. Additionally, the younger generation does not understand the value of meetings and further explanation or discussion may need to take place to understand the point of the meeting. Additionally they sometimes fail to understand what should and should not be shared outside of their company. The panel then covered what expectations of the employer about an employee’s sexual orientation. With the baby boomers and generation X, there is a fear of a negative impact on your career. With the younger generations it was never thought of so drastically. The panel then explained that you typically have a lower employee turnover rate in more inclusive companies.

The Wednesday lunch plenary featured an interview of Beth Brooke, who is the Global Vice Chair of Public Policy at Ernst & Young by Cris Crespo, who is the Director of Inclusiveness at Ernst & Young. Beth has been on the Forbes World’s 100 Most Powerful Women list for the past five years. She discussed how coming out has had no impact on her career or being on the list. Ben Jealous, president/CEO of the NAACP spoke about equality for the GLBT community. He discussed that all communities seeking equality must work together to achieve our goal of equal rights, regardless of gender, orientation, ethnicity or race.

After the plenary, I attended a workshop titled, “From Basement To Boardroom: The Evolution of a Fortune 100 ERG.” This workshop focused on how MassMutual created their ERG and how they tie it to the business. Every year they develop metrics to measure their performance based on enrollment, community involvement and employee participation. One thing that they do is develop an annual report that is similar to a typical annual report you would get from a company where you own stock. They also develop a business plan in which a formal document is created in conjunction with their Diversity and Inclusion (D&I) office.

    On Thursday, the first workshop I went to was entitled, “Intersections of Ability, Orientation and Identity.” Nadine Vogel, Brian McNaught, Cris Crespo and Merck’s Chief Diversity Officer, Deb Dagit, conducted this panel discussion.

Figure 1: Nadine Vogel, Brian McNaught, Cris Crespo and Merck’s Deb Dagit

The panel members first discussed their backgrounds. Nadine Vogel has an “invisible disability” in that she has a foot deformity that has on two occasions confined her to a wheelchair. In Deb’s case, she had a cousin who came out as gay and was thrown out of the house. He later died from AIDS at age 29 before it was a treatable disease. Also as part of Deb’s background she explained that she did not adopt in the US because there have been a lot of instances where the adoptive parents took the kids back because they didn’t want them raised by people with disabilities. Deb adopted her three kids from Russia but the issues persisted there as well where the parents spit on Deb and her husband. The judge asked Deb and her husband why they wanted to adopt “freaks” (the children are differently abled). They explained that awareness training at an early age is important to educate people to not use terms such as “that’s retarded” or “that’s so gay” and likewise any other words that would seem insensitive to those with disabilities because there can be those with hidden disabilities. People with disabilities may have a lot of legal protections but there is still a stigma when it comes to social circles. People are ok with a GLBT friend but may not feel comfortable with someone with a disability. The GLBT community needs to share their experience with pride with the differently abled community so that they can gain the same level of acceptance.

The final workshop I attended was titled, “International Corporations: The Invisible Benefits for GLBT Employees.” Maryland has some employer protections for GLBT employees, while VA doesn’t. GLBT rights can vary depending on location, even when locations are very close to one another. For example, DC has marriage equality, MD may depending on voter approval and in VA does not. In VA same-sex marriage and civil unions are both unconstitutional. DC & MD has discrimination laws covering sexual orientation. VA does not, which is why it is important for corporations to have policies covering sexual orientation discrimination. In 2012, 190 businesses achieved a top score of 100 percent on the HRC index. There are two types of benefits: visible and invisible. A visible benefit would be something like healthcare. Invisible benefits: professional networking, relocation, community, social networking, adoption assistance, etc. HRC’s Corporate Equality Index shows that 69% of employers polled have benefit parity. International companies often allow for employees to voluntarily transfer internationally between offices–Individual employees seeking larger GLBT communities for example. Israel recognizes gay marriage and is one country where people in a civil union/marriage can go to if they need to relocate. This is key for bi-national same-sex couples where one has a US visa with an expiration date. Relocation benefits: Many companies support employee relocation by assisting opposite-sex and same-sex couples and their families during the transfer period. This includes visa and work permit assistance for employees and dependent family, relocation expense and reimbursement as well as buying/selling a home.

The summit concluded with a gala dinner. The dinner, as has in the past, had comedian Kate Clinton as the Master of Ceremonies. The keynote speaker was Brigadier General Dr. Tammy Smith, who is the highest-ranking openly gay member of the U.S. military.

Out & Equal 2011

I didn’t want this blog to turn into a “Mike’s illness” blog, so I figure I’d post the trip report I had sent to my management from this year’s Out & Equal 2011 Workplace Summit.  The trip report is below this video album I created (a very talented member of the Merck Rainbow Alliance took the photos) featuring some of my fellow attendees from the MRA, plenary speakers and one or two from Eli Lilly (mostly because they had Merck alumnus, Kar-Chan “Casey” Choong) are included as well.  If you want to find out more about employee diversity at Merck, check out this link.


Out & Equal 2011 Trip Report
October 24-28, 2011

From October 24, 2011-October 28, 2011 I attended the Out & Equal Workplace Summit in Dallas, TX at the Hilton Anatole.  There were over 2,600 attendees representing the majority of the Fortune 100 companies.  Merck had its largest representation yet with 23 members, including two from the sales force and one from TeleRX.  While there, I attended several workshops such as, “Coming out in Faith:  Four generations’ Experiences”, “The Impact of Healthcare Reform On The LGBT Community”, “Who is LGBT? and how do we measure the closet?”, “LGBT Support in the fight against HIV/AIDS”, “Identifying, building and developing an LGBT pipeline of rising stars” and “Understanding the New Generic Top-Level Domains (gTLD) Coming to the Internet, Including .Gay.”  This year, our executive sponsor, Mike Thien (SVP Global Science) attended the last two days of the conference.

On October 25th, the opening plenary featured Kathy Martinez, Assistant Secretary for Disability Employment Policy who discussed President Obama’s policy advances for not only the LGBTQ community, but for those with disabilities.  After Ms. Martinez, Sander van’t Noordende who is the Group Chief Executive of Accenture spoke about coming out at work.  One takeaway from his speech is to find a mentor to connect with, take a risk at least once a week, but go at your own pace.  He also reminded everyone that diversity and equality go together.  Next Andy Cohen who does the programming at Bravo TV discussed the growing number of characters who are LGBTQ as well as the many actors who are comfortable with whom they are.  Andy then interviewed Candis Cayne, one of the first transgender actors to come out and discuss her transition.  She then sang I Am A Woman (I recorded a small snippet found at http://youtu.be/Q-bA_NCpLKg).  I then attended a workshop, “Coming out in Faith:  Four generations’ Experiences” conducted by Dr. Susan Gore.  The workshop examined how different generations dealt with coming out as LGBTQ or as an Ally.  Participants from the four generations (Baby Boomer, Generation X, Generation Y and Millennial) discussed their experience.  Dr. Gore also discussed the “movable middle” which may initially be against the idea of equality and rights for LGBTQ until better educated on the issue.  The next seminar I attended was, “The Impact of Healthcare Reform On The LGBT Community.”  This seminar basically reviewed the national healthcare plan and briefly discussed that it is still legal in twenty-nine states to fire someone because of their sexual orientation.  They also mentioned that due to a reluctance to answer research questions about same-sex sexual behavior, it is hard to get an understanding of the health needs of the LGBTQ population.  That evening Merck, Pfizer, Genentech and Bristol-Meyers Squibb sponsored a well-attended pharmaceutical networking event at the Radisson.  This event allowed for a cross-pollination of how the different pharmaceuticals operate their ERGs (Employee Resource Groups) in an informal setting.

October 26th, the plenary featured Rick Welts, who is the president of the Golden State Warriors.  Rick discussed what it was like to come out in a field that is generally hostile to those who are LGBTQ.  He explained that he was very surprised at the positive response he got from his co-workers before the story broke in the New York Times.  After Rick’s speech, actress Meredith Baxter (from “Family Ties”) spoke.  She discussed what it was like to come out on national television on the Today Show.  After the plenary I attended two seminars.  The first, entitled, “Who is LGBT? And how do we measure the closet?”  This was a panel discussion featuring Masen Davis from the Transgender Law Center, Gary Gates who is a Williams Distinguished Scholar and Brian McNaught who is an author and corporate diversity trainer focusing on LGBTQ issues.  The panel discussed that we will never really know the true percentage of LGBTQ people because there are a lot of places such as Iran who would never feel comfortable coming forth to tell.  Based on surveys and other research, the general consensus is that between 5-10% of the population is LGBTQ, however, the average American thinks that 25% of the population is LGBTQ.  The estimated population is somewhere between 9-26 million Americans.  Age eleven is the mean age of recognition for sexual orientation awareness.  Orientation, behavior, and identity are the three components of sexuality.  Homosexuality exists in every species of mammal.  The panel then proceeded to go over a lot of other statistics based on surveys and research.  I then attended, “LGBT Support in the fight against HIV/AIDS” which was conducted by four people in which two of them were from Merck (Mike Perillo, HR Leader, Finance and Kevin Fannin, Manager, Portfolio Management MRL).  The panel discussed the “four pillars” which are perspective, power, purpose, and people.  This was an interactive workshop in which statements were put up on the walls and you picked one and explained how the four pillars affected you.  The one I picked had to do with that HIV/AIDS was no longer a concern since it’s not in the news.  With my recent diagnosis, I explained how my perspective has changed as recently as a few weeks ago.  This workshop was probably the one I got the most out of and led me to post a very personal entry on my personal blog and Facebook (using the pillar of audience “power”), which can be classified under the “purpose and people” pillars in the hopes that it changes the perspective of others (you can find the posting at http://starthan.net/blog/index.php/2011/10/28/how-we-have-progressed/).  I wrote this post while still at Out & Equal.

October 27th began with our seminar sessions.  The first seminar I attended was, “Identifying, building and developing an LGBT pipeline of rising stars” which discussed recruiting diverse employees into your organization.  One point made is that you want to have a social environment to attract members, but it has to be a good mix, not just centered on bars and drinking.  You should have family friendly events so that you can have more inclusive events.  Another suggestion was that coming out day could also be about coming out as an ally. One thing that can be done is passing out cards in coffee rooms and break rooms about coming out as an ally.  With support and sustainability, you have to understand the culture and needs of the individual, business and ERGs. Rewards should be optimized in all of their forms.  Another thing to keep in mind is that not everyone is out in every circumstance.  You may be out at work, but not necessarily with a client.  The final seminar I attended was, “Understanding the New Generic Top-Level Domains (gTLD) Coming to the Internet, Including .Gay.”  The discussion focused on the many new TLDs that are being created (an example of a TLD is .com or .edu) and .gay is in the review process by ICANN.  There are approximately 300-500 new TLDs coming in the next few months.  The company who will own the .gay domain, is a for-profit company, however, 67% of the profits will go back to the GLBT community.  One of the hurdles in getting the domain is religious groups objecting.  As part of the “objection” process, there is a fee of $15,000 for both the objector and the defendant.  There will be clear guidelines as far as who can use the .gay domain.  For example, anti-gay groups will not be allowed to use it nor will adult sites.  The idea behind the domain is to give the community a unified voice on the internet.  Large corporations would also benefit from the domain because they can use it for targeted web sites and marketing that would be focused on the community (think crixivan.merck.gay), which can allow for more accurate metrics for the products or message that they are trying to convey.  The domains themselves would be inexpensive at $100 a year.  The afternoon plenary featured the outgoing chairman of JC Penney who discussed the importance of diversity within his organization.  Following him, Donna Brazille, who is one of the leaders of the Democratic party, spoke on how things have changed but how you need to continue to defend those changes since there are those who wish to turn back the clock on change.  On the evening of the 27th was the gala awards dinner.  It started off with a fashion show from JC Penney.  The dinner’s Master of Ceremonies was comedienne Kate Clinton.  Among the speakers that evening was Wes Bush, the CEO of Northrop Grumman and Ft. Worth City Councilman, Joel Burns.  Prior to dinner, a highlight video, which featured some Merck people, was played on the big convention monitors (video can be found at the following link and I can be found at 0:19 and 0:22–http://youtu.be/OcwADtdeffQ).  Following dinner, comedienne Margaret Cho performed as did actor Wilson Cruz.

Our final day in Dallas, October 28th featured a morning MRA meeting on the 27th floor of the Hilton.  In attendance was Mike Thien, our executive sponsor.  Topics discussed were our “It Gets Better” video, how the Steering Committee can better engage its membership and how our executive sponsor can be a better liaison between the ERG and the company as well as be a voice in the business justification of the MRA.

Like last year, I found the convention to be both educational and enlightening.  What I enjoyed the most was talking to individuals from other companies and getting their viewpoints and how their ERGs operate.  Since this year I was fortunate to meet some individuals from our sales force, it allowed me to further develop a greater non-IT network of Merck people, plus catch up with people whom I may have not spoken to in over a year.

Mexico City

I went to Mexico City for global help desk harmonization where Merck took over IT support for the former Schering-Plough Corporation.  Here’s a video I made sightseeing Mexico City the day after I got there.  It was the only opportunity I had to take any video, just too darn busy!  For those seeing this post on Facebook, please go to http://www.starthan.net


2010

As I write this post, we are a little over 4 hours from January 1, 2010. First, I want to wish the four readers of my blog (I count myself) a happy new year. Should by a quirk of odd luck and randomness others read this, then you too, I wish a happy new year. As one year comes to a close and a new year (and decade) comes before us, it is a time for both reflection and to look ahead.

First a look back.

2009, I admit wasn’t one of the best years of my life. In early January, one of my closest friends lost his father. As a friend who lived a large distance away, I felt helpless in trying to comfort him. Having (thankfully) not experienced this myself, I did not know what to do. The following week, when I flew out to see him (a pre-planned trip) I discovered that my friend was far more resilient than I thought. Though the focus of the trip was to take his mind off of things, I discovered he didn’t need it. Later in the year I saw this friendship erode and end on September 18th for what I believed to be forever (he made it quite clear to me that this was to be the case).

Professionally, there were disappointments, to say the least. March 3 will always be a day I wish to forget but will remember for a long time. I discovered a new side of someone who works at the same company I do, a side I didn’t like. When others were told, some were extremely surprised while others reactions were, “yeah, I know.” Also another person who is very close to me continued to feel the full force and fury of our economic downturn and I could do nothing but provide moral, sympathetic support. He is still battling that storm, whose end, while not apparent, hopefully will come soon.

There were a lot of good things that happened in 2009. First, and most importantly, my mom’s cancer went into remission. She ended her treatments and even got to do something she never thought she would be able to do ever again, travel. Secondly, my dad regained the ability to drive at night. My parents got to enjoy freedoms once thought lost forever and for me, I think that’s a great thing! We also got to celebrate my parent’s 50th anniversary.

I got to travel to a place I’ve never been to before–Chicago the land of Obama (yeah, someone named Abe is also from that state). Yes, I’ve been to O’Hare earlier in my life, but I don’t get to count that. Despite the rain and nasty weather I had a great time walking around the city.

I also got to attend my first Defcon in Las Vegas. It was my first “Geek convention” and I found it fascinating. In November I got to do something for the third year in a row, turn a “virtual” friend into an “in real life” friend, someone I have known for six years. This was, by far, the best trip to Las Vegas I’ve ever had and certainly one of my favorite vacations of all time.

One of the nicest surprises of my life happened on December 16. That friendship, that I thought was over forever had a rebirth.  Let’s call this “friendship 2.0.” Someone once told me, “fortune favors the bold.”  I got bold and decided to reach out to the friend and he responded with kindness.  While I wouldn’t say the friendship is the same as it once was, it is still a good friendship and there is no one that knows me better than he does. I know he is a friend whom I trust and value any and all advice he can give me.

Professionally, right at the end of the year something nice happened. No, it wasn’t from the person I work with, but a peer of this person. I got an “Award For Excellence” for a project I was on. That one, single act restored my faith that there are truly appreciative people at the company I work for. Until that time, I simply relied upon myself for motivation (though my support lead also helped a lot). I am a self-motivated person, but it is always good when others help out. I can only hope my “friend 2.0” person learns and masters this skill–let’s call it “level 81” to use a World of Warcraft term.

A look ahead.

What will 2010 bring? Your guess is as good as mine. I hope “friend 2.0” continues on it’s successful journey.  I wonder what a service pack would look like?

Professionally, I am more optimistic than ever. I think this year when March comes around and a “look back” is done it will be better than 2009. I do hope that despite the merger and a thinning of the workforce, I will remain with the company. My job is evolving and I plan to evolve with it.

If all goes as planned, 2010 will be the fourth year in a row that I turn a virtual friend into a real life one. I look forward to seeing my friend of 19 years when I hopefully travel to Milan in June. I also hope another friend of mine from a kingdom across the ocean will also visit, but if not, maybe 2011 will be the fifth year in a row (neat, a half decade of turning virtual friends into real life ones).

I remain optimistic for myself, my family and my friends.

Again, happy new year!

http://www.youtube.com/watch?v=HXGKanElaSI

Integration

On Wednesday, November 4th 2009 Merck & Schering-Plough merged.  While I was supposed to have that full week off, I came in for Day 1 integration support.  I was expected to work from 11:30 AM – 8 PM, however I wanted to attend the Day 1 global webcast as well as be able to find a parking space, which can be a challenge at 11:30 AM at Whitehouse Station.  I decided to come in a little before 7 AM.  The global webcast went quite smoothly with the exception of the audio from Brazil.  Each Merck site had an EC (Executive Committee) member.  Whitehouse Station had Bruce Kuhlik who is Merck’s chief legal counsel.  I started my Integration shift at 1:30 and thanks to good timing, got to be in a group picture with Chris Scalet, Merck’s Chief Information Officer.  I managed to call a customer back at 2:00 and quickly take care of her Flash issue.  I was told that integration support was going to be dull.  I don’t know who this Murphy guy was, but I seem to be an unwilling, yet strict adherent to his law.  There was a major issue was with the new “Merck Today” social network site that we are using for integration related news as well as to allow legacy Merck & Schering-Plough employees to introduce themselves to each other (people couldn’t sign on).  At 2:00 the site was brought back up for testing by IT (Information Technology) and despite continued issues, an email went out to the legacy Merck population at 3 stating it was available.  Cases started to come in.  I had to quickly scramble to not only get a group created in our help desk system but get accounts created as well.  While I was doing this, Mr. Scalet also needed a count of the number of cases we received since the 2:00 “soft launch.”  Getting reports from our help desk system is never an easy process, but let’s just say there was an hour or two that were quite hectic for me.